Analisis Pengukuran Kualitas Pelayanan Sistem Informasi Perbankan Dengan Menggunakan Cobit 5

Instianti Elyana(1*),

(1) ASM BSI Jakarta
(*) Corresponding Author

Abstract


The role of information technology today is very necessary especially for companies that are service-based. With the development of technology and technology utilization of course can improve banking services to be better. The field of development and Information Technology is a part that will manage the Information Technology in the Company in the field of banking. Standard and banking procedures, especially in the field of service and security performance measurement of information technology using COBIT 5 Framework. So with the measurement of service quality Information System to customers can provide enter to the company and is expected to contribute suggestions and recommendations to the management proposal. that the current banking services have a good standard of Information Technology and need to improve the information system better.

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References


Gondodiyoto, S., 2007, ”Audit Sistem Informasi + Pendekatan COBIT”, Penerbit MitraWacana Media.

IT Governance Institute, “COBIT Framework 4.1 Edition, 2007” http://www.isaca

Nanang Sasongko dan Frita Lussi B (2013), Pengukuran kinerja Audit Sistem Informasi, Pada Bank BPR Jawa Barat, Prosiding , Forum Manajemen Indonesia ke 5 , Universitas Tanjung.

Diana Trivena Yulianti dan Michel Canggih Patria, 2011. “Audit Sistem Informasi Sumber Daya Manusia Pada PT X Menggunakan Cobit Framework 4.1”. Jurnal Ilmiah, Universitas Kristen Maranatha, Bandung.




DOI: http://dx.doi.org/10.30645/j-sakti.v1i2.47

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