Knowledge Management Strategy to Support Remote Work (Work from Anywhere) at PT. Bukit Makmur Mandiri Utama

Devin Prayogo(1*), Alifdaffa Nurfahmi D(2), Dana Indra Sensuse(3), Sofian Lusa(4), Nadya Safitri(5), Damayanti Elisabeth(6),

(1) Universitas Indonesia, Jakarta, Indonesia
(2) Universitas Indonesia, Jakarta, Indonesia
(3) Universitas Indonesia, Jakarta, Indonesia
(4) Universitas Indonesia, Jakarta, Indonesia
(5) Universitas Indonesia, Jakarta, Indonesia
(6) Universitas Indonesia, Jakarta, Indonesia
(*) Corresponding Author

Abstract


This study examines the implementation of Knowledge Management (KM) strategies to support the Work From Anywhere (WFA) model at PT BUMA, a leading mining contractor in Indonesia. The research identifies the need to manage tacit knowledge (practical experiences from senior employees, problem-solving techniques, field-based intuition, and hybrid knowledge retreats) and explicit knowledge (documented procedures, operational guidelines, real-time monitoring data, digital repositories, blockchain for knowledge security, and crowdsourcing initiatives) to effectively support remote work. These findings were derived through thematic analysis of interviews with key stakeholders, highlighting the importance of both tacit and explicit knowledge for maintaining operational continuity and efficiency in WFA settings. Using SWOT analysis, the study highlights strengths such as documented procedures and cloud-based platforms, weaknesses in sharing tacit knowledge, opportunities for cross-division collaboration, and threats related to data security. Proposed strategies include virtual mentoring programs, integration of cloud and blockchain technology, and enhanced digital documentation practices. The findings provide actionable KM strategies to improve operational efficiency, knowledge accessibility, and employee engagement, supporting WFA in the mining sector. This research offers practical insights and innovative solutions for managing knowledge effectively in industries with complex operational demands.

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References


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DOI: https://doi.org/10.30645/kesatria.v6i2.603

DOI (PDF): https://doi.org/10.30645/kesatria.v6i2.603.g598

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